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Abstract
Amid growing public scrutiny of policing and increasing advocacy for community-based violence prevention, street outreach programs, which employ local residents to mediate conflicts in their neighborhoods, are gaining traction. To explore how street outreach workers (SOWs) utilize information and communication technologies (ICTs) and their visions for future ICTs that could better support their efforts, we conducted interviews with 25 SOWs from three different organizations. Our findings reveal that SOWs use ICTs to: 1) identify and resolve conflicts, 2) foster collaboration and teamwork, and 3) strengthen community connections and trust. SOWs suggest that new ICTs could facilitate more seamless communication among themselves and community members, enhance training for conflict negotiation skills, and offer insights into effective mediation strategies. Keywords: Community-led violence prevention; public safety; support tools; community